Heard the latest cyber crime story?

You can’t miss the latest cyber crime that’s all over the news about the hacker who gained access to 100 million Capital One credit card applications and accounts. That’s just one story.

There’s also the recent report about a Florida city paying $600,000 in Bitcoins to a hacker who took over local government computers after an employee clicked on a malicious email link three weeks ago. Riviera Beach officials voted to pay 65 Bitcoins to the hacker who seized the city’s computer systems, forcing the local police and fire departments to write down hundreds of daily 911 calls on paper.

If you gloss this over thinking, “We’re not a big bank or government agency – no one would be interested in hacking us”, you’d be wrong. There are plenty of similar stories to share where individuals and small businesses have also been victimized. Equal opportunity criminals operate on the dark web 24/7 to access to information that they sell to others or use against you themselves.

Sometimes it’s your best-intentioned employee who’s doing you in. Haven’t we all been tempted to click on one of those ‘realistic’ emails? Information can also be given out via social media, unaware that it is being culled by cyber criminals. Don’t despair, you’re not defenseless! Here are four things you can do today:

  1. Lock your computer. If you are going to be away for more than 10 minutes, lock it.
  2. Make passwords a top priority. They should be complex and changed often.
  3. Practice the hover technique. If an email looks suspicious, hover the cursor over it to be certain the sender is authentic. If questionable, do not open it!
  4. Use two-factor authentication. Strengthen login security by requiring a second piece of information – a second factor beyond your password.

Finally, make sure you have a backup! If the city mentioned above had a tested, restorable backup, they wouldn’t find themselves dealing in the Bitcoin trade today. Not sure how reliable your backup protection is? Have you practiced a backup/restore lately?

Call us at 888-523-2568 if you want to talk about backup best practices – we’re here to help!

Phishing…A Favorite Summer Activity (NOT)

Fishing (noun) an activity of catching fish, either for food or sport. Many of us enjoy fishing as a relaxing activity during the summer or while on a family vacation.

Phishing (noun) the fraudulent practice of sending emails purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords and credit card numbers. Not a relaxing activity whenever it occurs, especially when you are the phishing catch!

You may think you are smart enough not to be lured by a phisher’s bait, but unfortunately, phishing emails are getting much more sophisticated and harder to recognize than you may think. Most phishing emails appear completely legitimate, often by imitating a company’s logo using high-quality graphics and including opt-out instructions. For this reason, it’s quite common to be fooled.
The cybersecurity company, SiteLock, has published some recent phishing lures on these scams and how to protect against them.

Common Phishing Trends and Techniques

  • Invoice Phishing: Claims the recipient has an outstanding invoice from a well-known company, bank, or vendor. The email instructs to click on a link to pay an invoice. But when they click on the link and access the site, the hackers steal their personal information and gain access to their bank accounts.
  • Virus or Compromised Account: Viruses and compromised accounts cause users to receive an email from a third-party company claiming one of their accounts has been compromised. The email instructs the user to log in to reset their pass-word or to download a form, fill in their personal information, and return it. A legitimate company would never request your personal information through email in this manner.
  • Payment and Delivery Scam: This tactic involves sending emails from what appears to be a legitimate vendor, asking for a user’s credit card information. They typically claim your payment information needs to be updated before they will de-liver your order. Be careful with these emails, especially if you haven’t purchased anything from the vendor.
  • Downloads: These scams send an email instructing recipients to click on a link. These emails often contain hyperlinks that could download a malicious file onto a user’s computer. Never click on an email link unless you are absolutely sure the sender is who they claim to be.

Following are some good email tips to be aware of from phishing.org. Be on the lookout for this bait in your email:

FROM (SENDER) LINE:

  • If you don’t recognize the sender’s email address as one you ordinarily communicate with
  • If he email is from someone outside your organization and it’s not related to your job
  • If the email was sent from someone inside the organization or from a customer, vendor or partner and is unusual or out of character
  • If the sender’s email address is from a suspicious domain (like micorsoft-support.com)
  • If you don’t know the sender personally
  • If you don’t have a current or prior business relationship with the sender
  • If it is unexpected or unusual with an embedded hyperlink or an attachment from someone you haven’t communicated with recently

TO:

  • If you were cc’d on an email sent to one or more people, but don’t personally know the other people it was sent to
  • If you received an email that was also sent to an unusual mix of people. For example, a random group of people in your organization whose last names start with the same letter.

DATE:

  • If you receive an email you would normally get during regular business hours, but it was sent an odd time (like 3AM)

SUBJECT LINE:

  • If you get an email with a subject line that is irrelevant or does not match the message content
  • If the email message is a reply to something you never sent or requested

ATTACHMENTS:

  • If the sender includes an email attachment that you are not expecting or the attachment makes no sense in relation to the email message. Or, if the sender doesn’t normally send this type of attachment.
  • If the attachment has a possibly dangerous file type. The only file type always safe to click is a .txt file.

BODY CONTENT:

  • If the sender is asking you to open a link or attachment to avoid a negative consequence or gain something of value
  • If the email is out of the ordinary, has bad grammar or spelling errors
  • If the email asks you to look at a compromising or embarrassing picture of you or someone you know
  • If anytime you have an uncomfortable gut feeling about any request to open an attachment or click a link

The last point is the most important, “If it smells like phish, it probably is”. Take the time to research or call the sender to confirm you’re not being reeled into a trap. Phishing scams remain a very common type of cybercrime, and can cause major financial losses to individuals and companies with phishing emails being much more sophisticated and harder to detect. Take time to be aware of phishing techniques and warning signs, and to educate your employees on them.

Top Terrible Mistakes Number 9

I started writing last month about the common threads for those contractors who are highly successful, as opposed to those who are just barely making it, or in some instances, are no longer around, and have put them into a top (or bottom, depending how you look at it) 10 list.

Last month, number 10 was Poor Project start (www.cssworks.com/blog).  This month, we’re moving on down the list to …

Terrible Mistake #9
No Documented Processes.  Typically exhibited by some form of semi-organized chaos.  How can you tell?  Pick anyone and ask them what the process is to say, starting up a new project.  Now ask someone else in another department.  Determine if 1) the processes are the same (usually they are not), and 2) how much duplicate effort exists in each.  Multiply by the number of extra steps, and opportunities for mistakes at each “hand-off” from one person to
another.  Now factor in the “telephone game” effect of turnover over the months and years.

The impact of inefficient, undocumented processes is massive inefficiency that causes redundant effort, slows down almost any process and often requires the personal intervention of management to make decisions about next steps, no matter how minor.

How to prevent making this mistake?  I’m a big believer in process, especially in creating repeatable, documented processes that can be executed without management intervention.  I often recommend a book by Michael Gerber called “The E-Myth,” or the follow-on version “The E-Myth for Contractors.”  I recommend it because I wholeheartedly believe in the basic principles within it.  It’s a really easy read, but the basic premise is that every small business will eventually have its growth hampered if it can’t set up processes that don’t require the owner’s intervention.  Some people may think of it like “McDonald-izing” their business – that is, creating simple processes that don’t require rocket scientists to execute.  (I’d like to send you a free copy of “The E-Myth for Contractors”.  (Go to www.cssworks.com/emyth to request your copy.)

 Some of the keys to implementing new processes include:

  • Documenting (Process & Job Descriptions)
  • Training
  • Workflow (Focus on the handoffs)

The reason process and job descriptions go together under documenting is that revising processes includes streamlining processes.  The creative part of streamlining is figuring out how to minimize or eliminate paper movement, with the goal of speeding up the process and removing redundant steps.  Look at eliminating process steps that are done because “we’ve always done it this way.”  When the company is open to changing and streamlining, job description revisions are a natural outcome of eliminating redundancy, resulting in more time availability for higher value tasks.

The biggest impediment to improving a process is fear of, and resistance to, change.  Getting your team — or departmental teams — out of their comfort zones to be able to embrace new, more efficient processes, is never an easy task, and requires top management buy-in.

As part of Terrible Mistake #9, I’d like to offer special pricing to review one of your processes that’s been nagging to be revamped for some time now.  Go to  www.cssworks.com/number9  to sign up and let me know what that process is.   Oh, and my guess is there are spreadsheets involved — so be prepared to show them to me!

Stayed tuned for our next edition and number 8 in the Terrible Mistake series.

Process Review Request

2019 Best Places to Work in Illinois

Common Sense Solutions was recently named as one of the 2019 Best Places to Work in Illinois.  The awards program began in 2006 and is promoted by The Daily Herald Business Ledger in partnership with the Illinois Chamber of Commerce, MRA-The Management Association, the Small Business Advocacy Council and Best Companies Group.

This statewide survey and awards program was designed to identify, recognize and honor the best places of employment in Illinois, benefiting the state’s economy, workforce and businesses.  The 2019 program honored Common Sense Solutions as one of the top 30 companies in the small employer category.

Companies from across the state entered the two-part process to determine the Best Places to Work in Illinois.  The first part consisted of evaluating each nominated company’s workplace policies, practices, and demographics.  This part of the process was worth approximately 25% of the total evaluation.  The second part consisted of an employee survey to measure the employee experience.  This part of the process was worth approximately 75% of the total evaluation.  The combined scores determined the top companies and the final ranking.

Storm Season Is Upon Us… Are You Protected?

It’s not too late to prepare for those pop-up storms that occur randomly at this time of year, often resulting in everything from ice damage to lightning fires. During this time of year the threat of fire, flood, severe storms, water damage from office sprinklers and even theft is very real.

One of the most valuable assets for any company is its data. Hardware and software can easily be replaced, but a company’s data cannot!

As a reminder to all of our clients and friends, here are some simple things you should do to make sure your company is ready for any natural disaster.

  1. Back Up Your Data Remotely!
    Everyone knows that data should be backed up on a daily basis, but many people still use in-house backup systems that will get damaged in a natural disaster or fire, and can easily be stolen. We recommend backing up all data to an off-site location, and we offer this as a service to our clients.
  2. Use A Quality Surge Protector With Uninterruptible Power Supply Battery.
    A high-quality surge protector combined with an uninterruptible power supply battery backup will go a long way in protecting sensitive electronic equipment from surges and other electronic irregularities that can destroy your computer’s circuitry.
  3. Make Sure Your Servers Are Off The Floor Or In The Cloud.
    If your office gets flooded, having your equipment off the floor will prevent it from being completely destroyed. Server racks can be purchased and installed very inexpensively. Or consider moving your critical server equipment to the cloud and be protected no matter the weather!
  4. Have A Disaster Recovery And Business Continuity Plan.
    Every business should have some type of plan in place for continued operation after a disaster. Would people know where to go? Who to call? How to log in and access data remotely? Hopefully you’ll never need it, but having a simple plan will make you sleep a lot easier at night knowing you have a way to continue to operate when disaster strikes.

If you need help implementing any of these practices, please give us a call at 888-523-2568 and we will be glad to help!

Top Terrible Mistakes—Number 10

We just completed our 25th year in business, and it got me to thinking about what we’ve learned over all these years. We’ve worked with hundreds of contractors, and I’m always searching for the common threads for those who are highly successful, as opposed to those who are just barely making it, or in some instances, are no longer around.

As I was preparing to speak to a group of electrical contractors recently, I decided to put some of those lessons into a David Letter-man like Top 10 list for the presentation. (For those of you who are too young to know who David Letterman is, please proceed to google David Letterman top 10 list).

I’ll start this month, as David always did, with number 10 (you have to supply the drum roll):

Terrible Mistake #10
Poor Project Start, with No Plan or a very Poor Plan. Exhibited by scheduling disasters, lack of follow up, consistent paperwork delays, and project foremen who don’t understand the scope of work. The impact of those issues will be felt on the project with under-utilization, poor productivity, missed change orders and inevitable overruns.

  • Project kick off (a.k.a. hand-off meeting):
    • Estimating and project manager/foreman must be included, and the key is to re-view the scope of work in detail
    • Use a checklist for job start, which ideally would be standardized and documented in a CRM system
  • Utilize project management tools that are:
    • Integrated with job cost
    • Integrated with documents
    • Include multiple events/to do lists
    • Allow for revised schedules
  • Utilize a scheduling system that easily lets you know:
    • Are there any jobs not scheduled?
    • Are there any resources not scheduled? Nothing is more costly than not having resources on job when needed.
    • Can two and four week forecasts be utilized?
    • How can material delivery be factored in?

Scheduling is a complex question and every company handles it differently. The way you schedule depends on a wide variety of factors including how many resources need to scheduled, how many projects are running concurrently, how often it changes, and the complexity of resources needed to schedule.

Do you identify with any of the components of this mistake? What actions have you found that have helped you resolve those issues?
Whatever actions you have already taken, plus perhaps utilizing some of the above actions, won’t guarantee that every project turns out wildly profitable. There are no guarantees, of course, but if you implement all or most, your odds of success just went way up.

Stayed tuned next edition for number 9 on the list.

Why Contractors Need Construction-Specific Accounting Software

The ability to deliver quality work in your trade doesn’t guarantee your business will profit. You could be the best carpenter, plumber, electrician, etc. in the entire world, but still go out of business if you aren’t managing your jobs properly. So many excellent contractors miss this very point, which is why construction businesses have such a low survival rate.

Why Construction Companies Struggle to Stay in Business

According to a recent study, construction businesses had the lowest survival rate. On average, only 36.4 percent of all new construction businesses survive after five years. Even retail businesses had a higher survival rate – 41.1 percent.

Why is construction accounting different than standard accounting? In short, jobs and/or projects. While it’s not that simple, that is generally what separates construction accounting from standard accounting.

Why Construction Accounting is Different

Let’s take a step back. Imagine you are a retail store selling clothes. In most cases, you have items that you bought at wholesale that you are now selling at retail with margins to drive a profit. There are expenses such as paying employees, rent, utilities, etc. This kind of business model is very common for most small to medium size businesses and standard accounting software is perfect for these businesses.

Construction businesses operate very differently. Because of this, they require a different type of software to manage their budgets. Construction businesses work off a job and/or project. For example, let’s say you are building a school. That would be considered a job or project. The job may take many days, many weeks, or even many months. The margins for each particular job are constantly fluctuating as each day passes. Labor has been spent, materials have been bought, tools have been rented, work has been delayed for weather, and more.

Construction businesses need an accounting software that can track all of these fluctuations in real-time. Construction accounting software gives business owners full transparency into day-to-day costs (e.g. committed costs) to keep any given job under control and profitable.

Why Construction Accounting Software is Necessary

Companies that try to use a standard accounting system, like QuickBooks, end up relying on solutions outside the software. That means post-it notes on spreadsheets or penciled-in notes in the margins to meet the demands of the client and the job. Either that, or mistakes will be made, and potential profit lost. Standard accounting software simply lacks critical features such as job costing, WIP reporting, tracking unposted payroll, AIA invoicing, and so much more that are necessary for a contractor to succeed as a business.

Construction accounting systems, such as ComputerEase, are built to manage the complexity of construction and contracting work. It is designed from the ground up with the construction business owner in mind.

Built with YOUR Business in Mind

The accounting system built for construction covers both direct and indirect costs, with every cost falling into the correct category. Every project is different, and the requirements can be built into the software so you can see and calculate associated costs.

The foundation of true construction accounting software enables a construction business owner to properly bill and manage a job. Profitability can be calculated. The gaps in your billing and project management can be filled in using the proper tool, construction accounting software, so money isn’t lost.

Too many construction companies don’t approach managing a construction business much differently than a run of the mill retail shop. This is the systemic reason they don’t survive. Business success for construction isn’t a mystery. Just as the right tools are needed in the field, the right tools are needed in the office. And that means construction accounting software.

A Final Word on Construction Accounting

Profit margins are razor-thin in construction. Every mistake can mean lost profit. If you own or work for a construction business and are currently using standard accounting software, excel, or pencil & paper, then we suggest exploring ComputerEase. You can learn more by watching a quick demo here: https://www.construction-software.com/video-demo/

Tech Tips

Use Your Scroll Wheel to Open A New Browser Tab
When you want to quickly open a link in a new tab, look to your mouse. After placing your cursor on the link, click down on your scroll wheel. It’ll automatically open the link in a new tab and save you from opening a new tab, copying the link location, and pasting it in your browser.

Use the Spacebar to Scroll Up and Down A Page
Using a scroll bar — or worse, arrow keys — to move up and down a web page is tedious. So why not move up and down a page more quickly using the spacebar? Tapping on the spacebar on a web page will allow you to quickly scroll down. If you want to go back up, hold Shift while you tap the spacebar.

Use “Site:” to Find Content On A Single Site
If you’re searching Google but don’t want to look for results in just any old website, try out the search engine’s “Site:” command. From within the Google Search box, type “site:” followed with no space by the site of your choosing. For instance, “site:tomsguide.com” without the quotation marks. You can then add a query after the URL and press Enter. Google will then only display relevant results from the site of your choosing.

 

Find more tips at: https://www.tomsguide.com/us/pictures-story/974–time-saving-tech-tips.html

My Love/Hate Relationship with Excel

I love Microsoft Excel.  Just ask anyone at Common Sense Solutions.  I whiz through worksheet works of art to show how I came up with answers while team members peer back at me frantically trying to keep up.  I can solve any problem with a spreadsheet.  I’ve even used a spreadsheet to keep track of all the major league baseball stadiums I’ve visited (36 so far, by the way, including some that have since been torn down, and only 7 left to see).

Why Do I Love Excel?

Excel makes my work easier.  There are so many features in this product to save time and more easily organize information for analysis.  There are wonderful tools for sorting, filtering and searching.  Combine these features with tables, pivot tables, look-ups, multi-column sorting, data links, etc. to reduce your number crunching time and increase your accuracy.

  • Formulas help.  Solve complex problems in a simpler way without a lot of manual effort.  There are so many formulas and operations in Excel — like finding sum, average, etc.  Excel is a great tool to solve analytical problems or apply mathematical functions on tables containing a lot of data.
  • Excel’s ability for quick graphic visualization makes my presentations more understandable to those viewers who aren’t as passionate about numbers the way I am.  You can easily create charts and graphs, including 3D graphs and pie charts.
  • Most software provides for exports into Excel or Excel-readable formats.  So I can export data and then add the sorts, filters, subtotals that I want.

Why Do I Hate Excel?

Here are a few of the reasons I dislike the idea of managing your company’s business with Excel:

  • Time waster.  It is extremely time consuming to create and maintain Excel spreadsheets.  In a database, data is more streamlined, takes up less space, and data entry is faster and more accurate.  Instead of wasting time looking for the correct spreadsheet locations, a database allows you to keep all that information in one place.  This means much higher efficiency, and a much smaller margin for error.
  • Data integrity.  For starters, databases have an important feature that Excel files don’t – it’s called data validation.  What that means is that a field (Excel cell) that is meant for a date only allows a date, or a Yes/No answer or maybe a dropdown list, thereby verifying the quality of information going in.  This lack of checks and balances that are required by a database program helps “garbage” data to accumulate in a spreadsheet.  Good software does some data validation, generates errors and inevitably asks, “Did you really mean to do this?”
  • Data history.  Even with cloud computing solutions, sharing spreadsheets among team members can be difficult — data can accidentally be over-written, deleted or changed. In the short term, this doesn’t sound like such a big deal, but if the data’s important enough to record, it’s probably important enough to keep for historical purposes.  Since spreadsheets aren’t really designed to store history, companies can end up easily losing their historical data.  This makes it hard to spot trends over time and forecast for the future.  By using a database, you keep your data intact so you can refer to and evaluate it later.
  • Who’s got the data?  Because Excel spreadsheets are essentially meant for one user at a time, I’ve seen spreadsheets get emailed around, posing the problem of information getting lost in team members’ inboxes, with new data overwriting old data and never getting back to the original shared file.  Companies have no way of knowing how many duplicate files have been made, or where the file is being stored besides the “official” location.  Excel doesn’t offer a way to track all versions of a document floating around.  If asked, would you know how many versions of the same spreadsheet are in use in your company?  And where are they located?
  • There’s no going back.  If you try to exit without saving changes, Excel reminds you.  However, Excel won’t remind you to create a backup. Database programs typically are backed up, archived and more easily retrievable.  If you do store a lot of data in spread-sheets, remember — backup, backup, backup!
  • Limited Security.  You can password protect an Excel spreadsheet to keep unapproved people from gaining access to a file, but it doesn’t protect the data from those who have the password.  In Excel, there’s not a good way to track user access or changes.  People who have un-monitored access to the document can change, manipulate, and duplicate data with minimal oversight.  While these changes are generally good-intentioned, it leads to issues with data integrity and accountability.  Passwords offer initial protection from outside eyes, but a manager cannot review who has or has not seen/accessed the data.

If Not Excel, Then What?

More small businesses are seeing the value of good data for decision making in all areas of the business.  Excel is great as an analysis tool and should be part of your business system, but not the entire business system. Managing projects, sales, inventory, etc. requires something more sophisticated.  There are tons of great resources available that are specifically built for the job, the trick is to make sure you’re using the right tool to get the job done.

Using Excel as a database can get you into serious trouble — a database and a spreadsheet are not interchangeable tools. In the end, remember to love Excel for what it’s meant to do, and whatever database program you end up using, make sure it easily exports data to Excel.

Turn March Madness into Profit Pandemonium

If you’re a sports enthusiast, you’ve no doubt heard of March Madness, the NCAA Division I men’s basketball tournament. It’s one of the biggest, most exciting and fun events in all of sports. But did you also know it’s projected that the loss of productivity in the opening week of March Madness could cost employers nearly $4 billion in lost revenue, and that each hour of the workday wasted on building brackets or watching games will cost employers $1.3 billion?

This year, we’re proposing that instead of putting time into March Madness, put time into an activity to make your business more productive that we’re calling, “Profit Pandemonium”.

What is Profit Pandemonium?
Profit Pandemonium is our challenge to a business owner to make their business more profitable and efficient. You can’t change everything at once, so take a look at all the parts of your business (your teams) and determine which ones can provide you the biggest return on your investment bets.

How Do You Play Profit Pandemonium?
Start by defining profit opportunities that are critical to the success of your organization — let’s call them ‘Teams’. These Teams already exist throughout your organization (accounting, estimating, job costing, field communication, service delivery, etc).

Next, determine which teams are ‘winners’. For purposes of this game, let’s define winners as those teams that can produce the biggest margins. I like visuals, so I am going to use the sports bracketing system to compete my teams against each other to determine winners in the profit department (my sample brackets are below). The biggest profit makers move on to the next bracket. Eliminations at each round will produce finalists, or two ‘top qualifiers’. Place your bets (both money & time) on these finalists.

 

Are Your Top Qualifiers Really A Winning Team?
Just because you have a top qualifying team doesn’t necessarily mean they are playing at maximum peak performance. In the tournament world, to improve you can conduct team training, introduce new plays or sharpen old ones, or replace non-performing players or coaches by signing on new talent. In the business world, this translates into training, process improvement, new management or technology improvements. Since our expertise is technology, that’s what we’ll focus now.

For each of your teams, do you have systems in place to win the game of Profit Pandemonium? We’ve compiled a list of the most popular software used by contractors. Understanding what exists goes a long way in making informed decisions and improving performance.

Bracket 1 – Sales
Estimating: Spreadsheets rule for many companies, and they can get quite elaborate. With multiple users, many variations of estimating spreadsheets get created, making updates for material and labor costs or target margins hard to manage. Look for a database driven estimating system so every person estimating is using the same costs and markups. Also, make sure that the final estimate be-comes the job budget, without re-keying.

CRM: A good CRM system allows you to track, manage and nurture your prospects from the first time you contact them to when they accept your bid and beyond. It should provide a history of quotes, allowing you to see your “sweet spots” for winning profitable deals and where you are probably wasting your time. Ideally, CRM should be integrated with the rest of your business critical software so all the data you need will always be at your fingertips.

Bracket 2 – Project Management
Project Management: A strong project management suite gives you a full set of tools, including document management, resource man-agement and scheduling. How much of your project management is being done via email and spreadsheets today?

Purchasing: No one likes surprises at any time on a job, especially at the end. A good purchasing system gives you control of the committed costs on your jobs, and matches invoices to vendor quotes. Improved purchasing can’t help but improve the bottom line.

Bracket 3 – Job Cost
Job Costing: Job costing is the heartbeat of a contractor’s office, essential if you want to ensure a profit on every job. Good software tells at a glance where each job stands in terms of estimated vs. actual costs, percent complete, cash flow, over/under billing and most important, profitability. The more closely monitored the job, the more profitable the project.

Field to Office Collaboration: Streamlined communication and collaboration with mobile solutions keeps everyone in the office and the field on the same page.
You should see big benefits by:

• Accessing reports on demand
• Tracking field productivity daily
• Streamlining payroll time collection & processing
• Creating field logs & purchase orders on the fly
• Identifying & communicating change orders daily

Bracket 4 – Service and Tool tracking
Service Management: If you do service work, how efficient is your dispatch, work order processing and billing? Profitability increases when service work is billed accurately, daily.

Tool & Equipment Tracking: Good tool & equipment tracking software should allow for tracking all equipment and tools used on your jobs to make sure your jobs are realizing their true cost.
What would the benefit be of:

• Having both status and location tracking
• Tracking tools never returned from jobs
• Avoiding tool “hoarding” on jobs
• Making sure equipment is maintained

Tips for Playing Profit Pandemonium
Looking for an experienced coach to help you with your picks? We’ve got you covered with 25+ years of experience helping companies pick the right software to maximize their profits. We have many success stories to guide you as you fill out your brackets and produce a winning team.