Service Management

There’s a lot of uncertainty right now with what future construction project opportunities will look like.  Maybe there will be funds available and a lot of jobs to bid on.  Maybe there won’t.

With all the doubt on jobs forecasting, many contractors are looking to bump up service offerings to fill the gap.  If that’s the case for you, are you ready to handle the additional scheduling, dispatching and work order management that goes along with increased service calls?

With that in mind, we’re offering the ComputerEase Service Management module as the product of the month.  If you’re looking for an easier way to handle your service business, here are some of the features you can expect:

Improved Staff Scheduling

Customize your service management dispatch grid on the dispatch board and configure different grids for assigned and unassigned calls.  Move a call from the unassigned area to a technician’s name in the assigned area, and the call is scheduled.  Move work orders from one technician to another to create scheduling priorities for service contract management.  The day’s schedule, in graph mode, will help evaluate workload by hours scheduled instead of number of calls.  This helps prevent over-booked technicians or and keeps workers from sitting idle.

Better Profit and Loss Reporting

Service managers can see where they are making money with profit reporting.  Examine profitability by technician, job site, customer work order, and sales representative.  When you discover losing trends, you can plan corrective action.

Manage Service Contracts

Streamlining your service operations allows you to sell more service contracts, create more income, and provide work for employees on days with low call volume.  When your employees waste less time waiting for a service call, your contract becomes more profitable.

Integrate with FieldEase

The Service Management Module works with FieldEase and allows you to dispatch service calls directly to your technicians equipped with a mobile device.  A map, directions to the work site, and important job information will be sent automatically.  When technicians have finished their service call, they can open a receipt and have the customer sign directly on the tablet.

Notes about the work performed, parts required for the work, and special actions taken are conveniently stored for future reference.  The handwritten information on the tablet PC is transferred to type, eliminating the time other staff members spend deciphering handwriting.

Streamlining the service call process allows your technicians to spend more time on service work and less time receiving phone calls, searching for a particular location, and keeping track of paperwork.  This efficient method of dispatching service calls and managing the required work ticket documentation also reduces costly trips back and forth between the field and the office.

There’s no better time to look into making your service team more efficient.  Both the Service Management and FieldEase Modules of ComputerEase are half-off from now until the end of August.

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