Customize your service management dispatch grid on the Dispatch Board and configure different grids for assigned and unassigned calls. Simply move a call from the unassigned area to a technician’s name in the assigned area, and the call is scheduled. Move work orders from one technician to another to create scheduling priorities for service contract management. The day’s schedule, in graph mode, will help evaluate workload by hours scheduled instead of number of calls. This helps prevent over-booked technicians or and keeps workers from sitting idle.
Analyze Profit and Loss
Service managers can see where they are making money with profit reporting. Examine profitability by technician, job site, customer work order, and sales representative. When you discover losing trends, you can plan corrective action.
Manage Service Contracts
As ComputerEase helps you streamline your service operations, you can sell more regular service contracts. This will create more income and provide work for employees on days with low call volume. When your employees waste less time waiting for a service call, your contract becomes more profitable.
FieldEase for Service
Using the FieldEase Service Module allows you to dispatch service calls directly to your technicians equipped with FieldEase-enabled device. A map, directions to the work site, and important job information will be sent automatically. When technicians have finished their service call, they can open a receipt and have the customer sign directly on the tablet.
Notes about the work performed, parts that were required for the work, and special action taken are conveniently stored for future reference. The handwritten information on the tablet PC will be transferred to type. This eliminates the time other staff members spend deciphering handwriting.
Streamlining the service call process allows your technicians to spend more time on service work and less time receiving phone calls, searching for a particular location, and keeping track of paperwork. This efficient method of dispatching service calls and managing the required work ticket documentation also reduces costly trips back and forth between the field and the office.